Wondering what that magic trick to getting blood donors to return time and time again? How about ensuring all of your staff are providing the same level of service to each blood donor, no matter what their role is? Lastly, how does your current company culture affect how you provide an exceptional donor experience?
These are just a few of the questions we will be addressing during this Master Class and helping you find that X factor that sets you apart from the rest. This event is designed for anyone who manages a team or interacts with a donor. You will be able to take insights from these sessions and immediately start to implement the ideas into your processes.
We are excited to have speakers from a variety of sized blood donor centers, Chick-fil-A, Customer Experience Professional Association (CXPA), Ritz Carlton, and many more! Registration is now open and the preliminary program will be released mid-March.