Wondering what that magic trick to getting blood donors to return time and time again? How about ensuring all of your staff are providing the same level of service to each blood donor, no matter what their role is? Lastly, how does your current company culture affect how you provide an exceptional donor experience?
These are just a few of the questions we will address during this Master Class to help you find that X factor that sets you apart from the rest.
You may be asking, is this event for collections or recruitment teams. And the answer is yes to both. Recruitment teams have a unique role in setting the foundation with the donor, communicating key details on what they can expect. The collections teams give the donor the experience which will stay with them forever, dictating if and when they come back again. Both teams are extremely important in the donor journey.
We are excited to have speakers from a variety of sized blood donor centers, Chick-fil-A, Customer Experience Professional Association (CXPA), Ritz Carlton, and many more!