2021 Preliminary Program

May 12

All times are in EDT

 Time Topic Speaker(s)
 11:00 am Welcome and Overview of Mapping the Donor Journey

 Amanda Farrell, ConnectLife
 11:05 - 11:50 am

 Mapping the Donor Journey

 Gabe Smith, CXP, Customer Experience Professional Association
 11:55 am - 12:25 pm  Building a Successful Donor Experience Ecosystem

 Pan Phyu, Canadian Blood Services
 12:30 - 12:55 pm Process Improvement Open Forum Discussion

 Amanda Farrell, ConnectLife; Pete Lux, Mississippi Valley Regional Blood Center
 12:55 - 1:20 pm  Stretch Break/Hallway Chat

 
 1:20 - 1:55 pm Effective Blood Donation Recruitment and High-quality Blood Donation Service-introduction to the Experience of Unpaid Blood Donation in Shenzhen, China Zhang Yanyan, Shenzhen Blood Center

 2:00 - 2:30 pm Sorry About That Doug Wojcieszak, Sorry Works

 2:35 - 3:15 pm My Pleasure

  Justin Mears, Chick-fil-A


 3:20 - 3:40 pm The Donor Journey Starts with the Employee Journey

 Brad N. Cance, The Ritz-Carlton

 3:45 - 4:00 pm Measuring Satisfaction/Closing  Jennifer Charbonneaux, Vitalant


May 13

 Time Topic  
 11:00 - 11:10 am Welcome  Theresa Pina, Gulf Coast Regional Blood Center
 11:15 - 11:40 am Elevating Your Donor Communications to Enhance the Experience

 Healthaware

 11:45 am - 12:15 pm Donor Recognition Programs

 Irene Van Schalkwyk, New Zealand Blood Services
 12:20 - 12:50 pm Utilizing Your Volunteer Programs

 Natalie Barnofsky, New York Blood Center Enterprises
 12:50 - 1:20 pm Stretch Break/Hallway Chat
 		 
 1:20 - 1:55 pm Culture Change - Reloaded Brian Bautista, Versiti

 2:00 - 2:30 pm Happy Staff, Happy Donors

 Terry Nawrot, CEO, Insightpath
 2:35 - 3:30 pm TBD

 TBD
 3:35 - 4:00 pm  Roundtable Discussion, Closing and Happy Hour 



ADRP, an International Division of America's Blood Centers, is a 501(c)6 non-profit organization.

1717 K St NW, Suite 900 | Washington, DC | 20006 ;Tel: (202) 393-5725 | Fax: (202) 899-2621 

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