Gabe Smith, CXP, Customer Experience Professional Association
11:55 am - 12:25 pm
Building a Successful Donor Experience Ecosystem
Pan Phyu, Canadian Blood Services
12:30 - 12:55 pm
Process Improvement Open Forum Discussion
Amanda Farrell, ConnectLife; Pete Lux, Mississippi Valley Regional Blood Center
12:55 - 1:20 pm
Stretch Break/Hallway Chat
1:20 - 1:55 pm
Effective Blood Donation Recruitment and High-quality Blood Donation Service-introduction to the Experience of Unpaid Blood Donation in Shenzhen, China