Something for Everyone
Join us for this insightful masterclass as we explore the connection between employee engagement and customer satisfaction, strategies for creating a positive workplace culture, how technology and data improve experiences for employees and customers, and real-world examples of companies excelling in both areas.
Join Featured Speaker Janice Honeycutt Hering
Janice is the former Regional Director of Operations, United Blood Services, now Vitalant.
With 30+ years of experience in organizational change and leadership development, Janice brings unparalleled insights to the blood banking industry. As founder and CEO of Firecracker Leadership, she's dedicated to unlocking leaders' potential through positive intelligence and appreciative inquiry.
Janice's blend of academic expertise and hands-on experience makes her a must-see speaker for anyone looking to elevate their leadership skills in our dynamic field.
About Her Session: Creating a Culture that Satisfies and Engages Employees
In this session, we will identify the components of a culture that promotes satisfaction and engagement. We will identify the differences between engagement and compliance and share how participants, regardless of their role, title or position, can help shape the organizational culture. Walk away with insights and access to tools that provide objective ways to approach challenges in the organization so that issues can be resolved in a collaborative manner.
Register Now
Stay tuned for the release of the full schedule. Register now for the 2025 ADRP MasterClass and learn the secrets to harnessing the power of employee engagement for an unrivaled customer experience.