September 24 and 25, 2025
11:00 am-4:00 pm ET
Member Price: $300.00 Non-member Price: $350.00 *Special bundle pricing available
In today’s competitive market, businesses that prioritize both employee and customer experience gain a significant edge. A motivated and engaged workforce leads to improved customer interactions, higher satisfaction, and long-term brand loyalty. The customer experience starts with the employee experience. Join us for this insightful masterclass as we explore:
- The connection between employee engagement and customer satisfaction
- Strategies for creating a positive workplace culture
- How technology and data improve experiences for employees and customers
- Real-world examples of companies excelling in both areas
Whether you’re in Collections, Recruitment, Marketing, a CX Professional, or Business Executive, this session will equip you with actionable insights to enhance both employee and customer journeys.
Registration Pricing
Register for this two-day virtual workshop:
- ADRP Members: $300.00
- Non-members $350.00
- ADRP Member Bundle of 5 Registrations: $1,200
- ADRP Member Bundle of 10 Registrations: $2,400
- Non-member Bundle of 5 Registrations: $1,400
Join Featured Speaker Janice Honeycutt Hering
Janice is the former Regional Director of Operations, United Blood Services, now Vitalant.
With 30+ years of experience in organizational change and leadership development, Janice brings unparalleled insights to the blood banking industry. As founder and CEO of Firecracker Leadership, she's dedicated to unlocking leaders' potential through positive intelligence and appreciative inquiry.
Janice's blend of academic expertise and hands-on experience makes her a must-see speaker for anyone looking to elevate their leadership skills in our dynamic field.
About Her Session: Creating a Culture that Satisfies and Engages Employees
In this session, we will identify the components of a culture that promotes satisfaction and engagement. We will identify the differences between engagement and compliance and share how participants, regardless of their role, title or position, can help shape the organizational culture. Walk away with insights and access to tools that provide objective ways to approach challenges in the organization so that issues can be resolved in a collaborative manner.
Get a Sneak Peak of the Schedule
Wondering what you can expect? Get a sneak peek at our exciting MasterClass by exploring Day One of our program. Stay tuned for the release of the full program. Note: All times are eastern.
Register Now
Stay tuned for the release of the full schedule. Register now for the 2025 ADRP MasterClass and learn the secrets to harnessing the power of employee engagement for an unrivaled customer experience.