Building Resilience: Tackling Phlebotomist Turnover Head-On

In the fast-paced world of healthcare, blood donor centers play a crucial role in saving lives. Yet, these centers face a persistent challenge: high turnover rates among entry-level phlebotomists. South Texas Blood & Tissue (STB&T), a nonprofit community blood center serving over 100 healthcare providers, has taken a bold step to address this issue. Their comprehensive soft skill training program offers valuable insights for organizations grappling with similar retention problems