Shifting from Uncertainty to Innovation in Donor Services

Uncertainty has become the new norm due to COVID-19. But these challenging times have also created innovation, both in how we manage our ever-changing calendars and how we navigate our teams. This session will provide insight into tactical adjustments that were developed, as well as how teamwork continues to be critical during these times.

Presenters:

• Kenda Burnham, Senior Director of Donor Recruitment, Community Blood Center of the Ozarks
• Jennifer Kaluza, Production Planning, Innovative Blood Resources
• Cindy Lusby, Senior Director of Donor Room Services, Community Blood Center of the Ozarks